Terms of service
These Terms of Service apply to purchases made through the CardHarbour website.
By placing an order through our website, you agree to these terms.
About CardHarbour
CardHarbour is a UK-based independent Pokémon & TCG retailer operating as a sole trader business.
CardHarbour currently operates online and does not have a physical retail store open to the public.
Business Address:
12 The Furlong
Brighton
BN2 4FY
United Kingdom
Email: info@cardharbour.co.uk
Phone / WhatsApp: +44 7719 042144
VAT Status: Not VAT Registered
Products
We sell Pokémon and other Trading Card Game products, including sealed products and collectible items.
We make reasonable efforts to ensure that product descriptions, photographs, availability and other information on the website are accurate.
Product packaging, artwork and other manufacturer details may change from time to time. Images are provided for illustrative purposes where applicable.
Prices
All prices displayed on the website are in GBP (£) unless otherwise stated.
CardHarbour is not VAT registered, and therefore VAT is not charged separately on our retail prices.
We reserve the right to correct genuine pricing or listing errors. If an obvious pricing error affects an order, we may contact the customer before fulfilling the order.
Orders
When you place an order, you are making an offer to purchase the products selected.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted and dispatched.
We reserve the right to cancel an order where necessary, including where a product is unavailable, incorrectly priced, or where there is a genuine error in the listing.
If we cancel an order after payment has been taken, the relevant payment will be refunded.
Availability
We aim to keep stock information accurate and up to date.
In the event that an item becomes unavailable after an order has been placed, we will contact the customer and arrange an appropriate solution, which may include a refund.
Payment
Payment must be completed using the payment methods available at checkout.
Orders will normally only be dispatched once payment has been successfully received.
Shipping
Shipping options and applicable delivery charges are displayed during checkout.
Shipping charges vary depending on the delivery service, destination and order weight.
Orders are dispatched within 1–2 working days after payment has been received.
Delivery times are estimates and may be affected by courier delays, severe weather, customs procedures or other circumstances outside our control.
For current UK and European shipping rates, delivery estimates and available destinations, please see our Shipping Policy.
Returns and Refunds
Consumer orders placed online are subject to applicable UK consumer cancellation and refund rights.
For full information about cancellations, returns and refunds, please see our Returns & Refund Policy.
Nothing in these Terms of Service limits or excludes any statutory rights that cannot legally be limited or excluded.
Large and Trade Orders
For larger orders or trade enquiries, customers may contact CardHarbour directly to discuss availability, pricing, shipping and other requirements.
Trade orders may be subject to separate agreed terms.
Website Use
You agree to use this website lawfully and not to misuse, disrupt or attempt to gain unauthorised access to any part of the website or its systems.
All website content, including text, graphics, logos and branding, is owned by or licensed to CardHarbour unless otherwise stated and must not be reproduced or used without permission.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website or applicable requirements.
The latest version will be made available on this website.
Contact
If you have any questions regarding these Terms of Service, please contact:
CardHarbour
Email: info@cardharbour.co.uk
Phone / WhatsApp: +44 7719 042144
Thank you for choosing CardHarbour.