Frequently Asked Questions
About CardHarbour
What is CardHarbour?
CardHarbour is a UK-based independent Pokémon & TCG retailer. We operate online and currently do not have a physical retail store open to the public.
We focus on genuine factory-sealed Pokémon & TCG products for collectors, players and fellow retailers.
Where is CardHarbour based?
CardHarbour is based in the United Kingdom and orders are shipped from the UK.
Our business operates as a UK sole trader.
Are your products genuine?
Yes. We sell genuine Pokémon & TCG products sourced through trusted suppliers.
Our sealed products are supplied in their original factory-sealed condition.
What languages or markets do your products come from?
Our current range focuses on Simplified Chinese Pokémon TCG products and Pokémon collectibles. Product languages and editions are stated on each listing.
The available products and languages are shown on each individual product page.
Orders
How quickly will my order be dispatched?
Orders are dispatched within 1–2 working days after payment has been received.
Orders received earlier in the day are often dispatched the same day.
During particularly busy periods or major product releases, dispatch may occasionally take slightly longer.
Can I cancel my order?
If you purchase from CardHarbour online, you may have the legal right to cancel your order within 14 days of receiving your goods, subject to applicable UK consumer law.
For full information, please see our Refund Policy.
What happens if I receive a damaged or incorrect product?
Please contact us as soon as possible if your order arrives damaged, incomplete or contains the wrong product.
Please provide your order number and clear photographs of the packaging and product so we can investigate the issue and assist you.
Your statutory rights are not affected.
Shipping
Where do you ship?
We currently ship across the United Kingdom and to all 27 European Union countries.
European delivery is currently available to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
How long does delivery take?
UK Standard Delivery is estimated at 3–5 working days after dispatch.
UK Express Delivery is estimated at 1–2 working days after dispatch.
European delivery takes longer than UK delivery. Delivery times vary by destination and carrier, and customs clearance may cause additional delays. We cannot currently confirm a reliable delivery window for every European destination. Contact us before ordering if you need delivery by a specific date.
These are estimated delivery times and are not guaranteed. Courier delays, severe weather, customs procedures and other circumstances outside CardHarbour’s control may affect delivery times.
How much does shipping cost?
UK Standard Delivery starts from £4.95, with rates based on the weight of the order.
UK Express Delivery starts from £7.95, with rates based on the weight of the order.
Free Standard Delivery is available on UK orders over £150.
European shipping rates are also based on the weight of the order.
For the current shipping rates and weight bands, please see our Shipping & Returns or Shipping Policy pages.
Will I receive tracking?
Tracking information will be provided for delivery services that include tracking.
Are there any additional charges for European orders?
UK orders: no additional import VAT or customs charges on delivery. For European orders, import VAT, customs duties and carrier handling fees are not included and must be paid by the customer if charged. These charges vary by destination and order value.
Products
Are your products factory sealed?
Yes. Products listed as sealed are supplied in their original factory-sealed condition.
We carefully package sealed products before dispatch to help protect them during transit.
Do you sell products for retailers or larger orders?
Yes. We can supply larger orders and trade quantities depending on available stock.
If you are interested in a larger order or trade pricing, please contact us directly.
Can I request a specific product or quantity?
You are welcome to contact us about products or quantities that are not currently listed on the website.
Availability and pricing are subject to supplier stock and market conditions.
Contact
How can I contact CardHarbour?
You can contact us by email or WhatsApp.
Email: info@cardharbour.co.uk
Phone / WhatsApp: +44 7719 042144
You can also use our Contact page.
Where can I find your business information?
Our Business Information page contains our trading name, business structure, business address, VAT status, EORI status and contact details.
We operate as a UK sole trader and are currently not VAT registered.