Refund policy

Returns & Refund Policy

At CardHarbour, we want our customers to be happy with their purchases. This policy explains how cancellations, returns and refunds are handled.

Your Right to Cancel

If you are a consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, please contact us by email or WhatsApp within the applicable cancellation period.

Email: info@cardharbour.co.uk
Phone / WhatsApp: +44 7719 042144

Please include your order number and clearly state that you wish to cancel your order.

After notifying us of your cancellation, the goods should be returned to us without undue delay and normally within 14 days.

Returns

Returned items should be sent back securely and, where possible, in their original condition and packaging.

Customers are responsible for the direct cost of returning goods when exercising their statutory right to cancel, unless the goods are faulty, damaged, incorrect or we have agreed otherwise.

Please obtain proof of postage when returning an item.

Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality. Where goods have been handled beyond what is necessary and this results in a loss in value, we may take account of that reduction in value where permitted by law.

For sealed Pokémon & TCG products, opening or materially altering the sealed packaging may affect the value of the product. This does not remove or restrict any statutory consumer rights.

Damaged or Incorrect Items

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible.

Please provide your order number and photographs of the packaging and affected products where possible.

We will investigate the issue and, where appropriate, arrange a replacement, repair, refund or other appropriate remedy in accordance with your statutory rights.

Faulty Products

If a product is faulty or does not conform to the contract, you may have additional statutory rights.

Nothing in this policy affects or limits any rights you have under applicable UK consumer law.

Refunds

Where a refund is due, we will normally refund the payment using the original payment method.

For cancellations made under the statutory cancellation rights, refunds will be made in accordance with applicable law. This generally means within 14 days of receiving the returned goods, or earlier where applicable evidence of return has been provided.

Where required by law, the refund will include the cost of the least expensive standard delivery option originally offered. Additional costs paid for an upgraded delivery service are generally non-refundable.

Business and Trade Orders

Orders placed by businesses or trade customers may be subject to different terms from consumer purchases.

If you are purchasing on behalf of a business or as a trade customer, please contact us before placing an order if you require specific return or cancellation terms.

If you have any questions about returns or refunds, please contact:

CardHarbour
Email: info@cardharbour.co.uk
Phone / WhatsApp: +44 7719 042144

We aim to deal with all return and refund enquiries fairly and as quickly as possible.

Nothing in this policy affects your statutory rights.